Raising a concern

We always strive to provide the very best standard of care for your pet. We are always listening and responding to client feedback so that we can deliver outstanding service.

If you experience any shortfalls in our service levels please contact directly the practice you visited so that we can address your concerns quickly and effectively. If the response does not provide a resolution to the matter we ask that you submit your complaint in writing by email or letter to the Practice Manager, so that we can fully investigate the matter for you.

We will always acknowledge receipt of your letter and review the circumstances of your complaint. At this stage your concerns will be re-addressed and you will receive a formal written response in a timely manner, normally within 14 days. We aim to resolve all matters as quickly as possible, however on occasion some issues will be more complex and will take longer to fully investigate. We will keep you informed should this be the case.

A written complaint can also be sent to:

Feedback – Stowe Veterinary Group 54 Bury Road Stowmarket IP14 1JF

Or you can email: feedback@stowevets.co.uk